FAQ's
Frequently Asked Questions
Q. What payment methods do you accept?
We accept payments via Shopify Payments. You can pay using major credit and debit cards through Shopify Payments.
Q. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Q. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
Q. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of receipt for a refund or exchange. Please review our Return Policy for detailed instructions and eligibility criteria.
Q. How can I contact customer support?
For inquiries, assistance, or any other concerns, you can reach our customer support team via email at menfreshkicks@gmail.com.
Q. Do you offer discounts or promotions?
We occasionally run promotions and offer discounts to our customers. To stay updated on our latest offers, promotions, and exclusive deals, sign up for our newsletter or follow us on social media.
Q. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be canceled or modified. However, if you have any urgent requests or changes, please contact our customer support team, and we will do our best to accommodate your needs.
Q. Do you have a physical store location?
At the moment, we operate exclusively online and do not have a physical store location. You can shop our entire collection conveniently from our website.
Q. How can I stay updated on new arrivals and product launches?
To stay informed about our latest arrivals, product launches, and exclusive offers, subscribe to our newsletter or follow us on social media platforms.
Q. How can I contact customer support?
You can contact our customer support team by emailing us at menfreshkicks@gmail.com. We strive to respond to all inquiries as soon as possible, typically within 24 hours.
Q. What are your customer support hours?
Our customer support team is available to assist you via email 24 hours a day, 7 days a week. You can reach out to us anytime with your inquiries or concerns, and we will reply to you promptly.
Q. Can I expect a response outside of business hours?
Yes, you can email us at any time, even outside of our regular business hours. While our customer support team may not be available immediately, we will make every effort to respond to your email as soon as possible.
Q. How long does it typically take to receive a response to my email?
We strive to respond to all customer inquiries within 24 hours of receiving your email. However, please note that during peak times or holidays, response times may vary slightly.
Q. Do you offer phone support?
At this time, we primarily offer customer support via email. This allows us to provide efficient and detailed responses to your inquiries. If you have a question or concern, please email us at menfreshkicks@gmail.com, and we'll be happy to assist you.
- For information and support, please email us at menfreshkicks@gmail.com.